STORE POLICY
ORDER & SHIPPING
Our provided shipping timeline serves as a helpful reference to estimate when your order will be delivered based on the ship date specified during the checkout process.
It's important to note that this timeline excludes weekends, holidays, and any unexpected delays that may arise on the courier's end, such as weather conditions, shipment volume, or traffic congestion.
Should you decide to make changes to your delivery preferences, please be aware that it could potentially lead to a delay in the delivery of your order. Additionally, if your order comprises items that are currently in stock, items set to ship at a later date or custom-made items, the dispatch date may be subject to adjustment.
We strongly recommend thoroughly reviewing the dates presented during the checkout process and within your confirmation email to ensure you have a precise understanding of the delivery timeline for your order.
We genuinely appreciate your choice of Amies New York. If you ever have any questions or concerns, our dedicated customer service team is readily available to provide assistance
RETURN POLICY
Welcome to our store, where we are committed to delivering an exceptional shopping experience. We understand that sometimes a product may not meet your expectations or may not be the perfect fit for you. That's why we proudly offer a hassle-free return policy.
​
If you find yourself not entirely satisfied with your purchase, you have the flexibility to initiate a return within 30 days from the date of delivery or pick-up to receive a full refund. It's important to note that shipping fees are non-refundable. Additionally, for returns within the United States, a return shipping fee of $15 will be applicable, and for returns from all other countries, a $30 return shipping fee will be deducted from your refund.
​
To start a return, simply get in touch with our dedicated customer service team, and they will expertly guide you through the process. The return window commences from the day your shipment is delivered or picked up. Please ensure that the item is returned in its original condition, free from any signs of wear or damage.
​
For items received by mail, please ensure that they are returned in their original packaging, including tags, boxes, and pouches. It's important to note that individual items from a set cannot be returned for a refund, store credit, or size exchange; they must be returned as a complete set.
​
We genuinely hope that you will be delighted with your purchase. However, if for any reason you are not, rest assured that we are here to make the return process as seamless as possible for you.
Your satisfaction is our priority.
PAYMENT METHODS
Credit / Debit Cards
Apple Pay